Here to Help

“I appreciate all of the information and attention paid to a product I was confident in. I felt the staff was very professional and helpful in guiding me through the entire process. Thank you so much, and I hope it all pays off!!”–Cynthia C., Merritt FL.

 “So far everything has met or exceeded my expectations, everyone who has assisted me has been very courteous and helpful.”—David M., AbingdonVA

 “The service provided by the staff at Invention Home was most courteous and helpful throughout the entire process. I would recommend this group of people to anyone with a workable idea.”—Gregory F., Ponoka AB

 “I am very new at this sort of thing and everyone has been very helpful and understanding, and I would definitively recommend you to a friend or anyone else. THANK YOU.”–ClydeD., LaFontaine IN

Customer Service Statistics

According to Customer1.com…

•Even in a negative economy, customer experience is a high priority for consumers, with 60% often or always paying more for a better experience.

•81% of companies with strong capabilities and competencies for delivering customer experience excellence are outperforming their competition.

•A dissatisfied customer will tell between 9 and 15 people about their experience. About 13% of dissatisfied customers will tell more than 20 people.

•86% of consumers quit doing business with a company because of a bad customer experience, up from 59% 4 years ago.

•For every customer complaint, there are 26 other customers who have remained silent.

•It takes 12 positive service experiences to make up for one negative experience.

•Happy customers who get their issue resolved tell about 4 to 6 people about their experience.

•91% of unhappy customers will not willing do business with a company again.

Positive Word of Mouth

Many companies or products are promoted by Word of Mouth Marketing, which relies on personal recommendations and consumer-generated media. Person-to-person communication tends to have an extra level of credibility due to individuals inclination to trust other consumers over advertisements and other forms of promotion. Invention Home is grateful for referrals and appreciates the business that positive word-of-mouth generates.

“I have already referred you to someone else who has an invention.  I am so glad I found you and I will continue passing on your name to others.  Thanks again.” - LaRee M., Florence, AZ.

“This whole process was made very easy and comfortable by your team members. I am very satisfied with the results and would gladly use your company again, as well as recommend you to others.”-Renee N., Southampton, MA.

“We want to thank your company for a wonderful experience and educational process of how easy it was to bring a dream to life with the help of Invention Home. Your staff walked us through each step from beginning to end. Your company is truly a five-star company and we would recommend your company to anyone who has a dream, with no knowledge of the process of bringing a dream to life.  We have other ideas and you will hear from us in the future.”- Larry and Harriet F., Nashville, TN.

Professionalism is Paramount at Invention Home

“Thank you. It was a pleasure working with Invention Home. Everyone was highly professional, courteous and responsive. I would be honored to work with you again.” -Morton H., Las Vegas NV.

“Very Professional! Looking forward to a Fast and Long Relationship. Thanks.” – Dick L., Daytona Beach, FL.

“Thank you for your marketing expertise, we are very excited to be working with your company.  The response was very quick and the final result is very professional.” – Lynn B., Hummelstown, PA.

How to Increase Customer Satisfaction in the Current Economy (Continued)

This concludes our recommendations for increasing your company’s customer satisfaction. This last suggestion can be a vital tool in understanding your customer’s needs and what you can do to meet them.

4. Study complaints and compliments, conduct surveys, and track results.

 • Every comment from a client can be examined and analyzed in order to improve customer satisfaction.

• Complaints allow a company to reflect and brainstorm new strategies.

• Compliments provide positive reinforcement for your company so that you may continue to best serve the customer.

• Surveys are a valuable tool for tracking satisfaction. Allow clients to be anonymous so that they will feel comfortable speaking honestly and openly.

• Analyze the answers and seriously consider the feedback in order to improve operations.

• Record and archive results so that at a later date you can track your company’s progress

Smooth and Efficient Process at Invention Home

“I did not think it would be so easy to get started with an invention.  I have several more that I want to do something with.  Thank you very much.”-Larry F.  Henderson, NV.

“So far the whole process have been smooth and efficient, the staff is great “- Amelia B. Oceanside, CA.

“So far the process has been very easy, my confidence in IH is growing.  Everyone has been great and delivered what they promised.”- John S. Kirtland, OH.

How to Increase Customer Satisfaction in the Current Economy (Continued)

3. Provide a user-friendly website.

• Individuals appreciate a website that is easy to understand and simple to navigate, and a confusing website can result in the loss of business.

•It is important that the website capture the visitor’s attention quickly using bright colors, photographs, and an attractive, clear-cut layout.

•Displaying your company’s contact information clearly on the website lets the visitor know that you are readily available to answer their questions.

Quick Response Times by Invention Home

“I was very satisfied with the quick email responses I received from your team. I’m hoping that the next phase of the process runs as smoothly.”-Frank S. Oceanside, NY.

 

“I was very unsure and nervous about this process. Everyone I worked with was very friendly, helpful and patient with me. They were well informed and answered any questions I had. I really appreciated all of the help.”- Annette K. Dillsburg, PA

How to Increase Customer Satisfaction in the Current Economy (Continued)

2. Manage the Expectations of your client.

• Educate your client by setting expectations from the beginning of the process.

• Ensure that your client has access to information that will better help them understand your company, what you do, and what they can expect while working with you.

• Do not set false expectations in order to obtain a client. This will only lead to disappointment and the client will ultimately feel unsatisfied.

How to Increase Customer Satisfaction in the Current Economy

Good customer service is the driving force behind any successful business, and yet there are many companies that fall short. Customer feedback can make or break a company’s reputation and may ultimately decide that particular company’s fate in the business world. Read on for several ways that a company can improve the way they handle customers and increase satisfaction.

1. Respond to your clients in a reasonable time frame.

• Most customers expect to be made a priority and they have expectations that their inquiry will be responded to quickly and efficiently.

• Take the time to send an email or make a phone call so that your client knows you are making an effort to set up an effective communication system to meet their needs.

• It is important that the client feels you are catering to their schedule and if you are unable to meet their needs and respond in a timely manner, the next form of communication should be an apology.

More ways to improve customer satisfaction coming soon!