“I appreciate all of the information and attention paid to a product I was confident in. I felt the staff was very professional and helpful in guiding me through the entire process. Thank you so much, and I hope it all pays off!!”–Cynthia C., Merritt FL. “So far everything has met or exceeded my expectations, everyone who [...]
Archive for January, 2012
Here to Help
Posted in Customer Satisfaction, Customer Service, Inventor Feedback, tagged Customer Feedback, Customer Satisfaction, Customer Service, Five-Star, Good Customer Service, Invention Home, invention portfolio, Referral on January 20, 2012 | Leave a Comment »
Customer Service Statistics
Posted in Customer Satisfaction, tagged Customer Satisfaction, Customer Service, Customer Service Statistics, Good Customer Service, Invention Home on January 13, 2012 | Leave a Comment »
According to Customer1.com… •Even in a negative economy, customer experience is a high priority for consumers, with 60% often or always paying more for a better experience. •81% of companies with strong capabilities and competencies for delivering customer experience excellence are outperforming their competition. •A dissatisfied customer will tell between 9 and 15 people about [...]
